Need help?

Have a look at some of our frequently asked questions below. If you don't find the answer to your question. Click the chat button at side of your screen and speak to a member of our friendly team.



Standard shipping = $9.95

Express Shipping = $15.95

Black Friday period, our current processing time for personalised items is 7-10 business days.

Non personalised items are shipped 2-3 business days.

During busy sale periods this can take a little longer and we will advise of any delay.

The processing time does not shorten if you choose express shipping. Express post only speeds up the delivery time.

When placing your order you will receive an automatic confirmation email (sometimes found in your junk mail). After this email you will not hear from us again until your shipping information is sent or if we have questions about your order.

Please check your junk mail and also ensure it has been 6 business days since your order was placed. If you don’t have it please contact us at

If you need your robes shipped quicker than the usual turnaround time please contact us at and let us know, your wedding date, how many robes, what style and if personalisation is required. We can usually accommodate requests but it is important to check with us first.

Other questions

Yes we do, all our items offer embroidery unless otherwise stated

So sorry to hear that. All our robes are personalised by hand and made to order. We are human and sometimes make mistakes. If your order is incorrect please let us know by email so we can fix it.

Oh no! Please get in touch to and we'll do our best to update your order.

Please note however we can't guarantee that your mistake will not be processed, as we do follow the order sheets and updates can be missed, so please be careful when placing your order. It is the customers responsibility to ensure your order is correct before placing it.

Yes we do, get in touch with your requirements to

Not currently as we are in our Birthday Sale period at 25% off. No other codes are valid during this time. Please note we will not be offering preorders during this time. Popular sizes and styles will sell out unfortunately. Birthday Sale 25% off is for product only and not services. Any questions let us know.