We now offer parcel protection for your piece of mind.

WHAT IS COVERED?

Parcels lost in transit

If your parcel is not delivered within the normal time frames specified by Australia Post or Sendle please contact us and we will open an investigation on your behalf. Once the investigation is closed (can take up to 7 business days) we will consider this a "missing parcel." We will replace any items that are still available in the warehouse and credit you for the items we no longer have. 

Parcel delivered to incorrect address

If your parcels tracking says it has been delivered to the incorrect address and we are unable to retrieve the parcel, we will deem this as a "missing parcel" and you will be covered by this policy. Items will be credited or replaced if available. 

Parcel damaged in transit

Should your parcel arrive and be damaged in any way by the carrier we will open an investigation with the carrier. Once the investigation is completed will we replace the items if available. Should we not have the item available we will refund you for the item. You will need to contact customer service to arrange to send your parcel back to be assessed by the Returns Department who will make a decision in regards to your case.

NOT COVERED BY PARCEL PROTECTION

Customer has provided incorrect address

If the customer provides the incorrect address and the parcel is delivered we will not be responsible to recover this item or pay any damages/offer replacements. 

Parcel safe dropped and stolen

If your parcel is Safe Dropped then stolen from the premises we will NOT be responsible for any damages or replacements of items. If you are unsure if your parcel will be safe left at your address please always contact Aus Post and opt to have 'no safe drop' for your address and they will take it to your nearest post office.