FAQs

Our current processing time from 31/03/2019 for personalised items is 3-6 business days.

The processing time does not shorten if you choose express shipping. Express post only speeds up the delivery time.

Non-personalised items usually ship within 2 business days.

Please place your personalisation details in either the text box on the product page or the order notes section on the checkout page.

The checkout page is after the cart page and you will find the order notes box next to your shipping address.

When placing your order you will receive an automatic confirmation email (sometimes found in your junk mail). After this email you will not hear from us again until your shipping information is sent or if we have questions about your order.

Please check your junk mail and also ensure it has been 2 weeks since your order was placed. If you don’t have it please contact us at info@allthingsnice.com.au

So sorry to hear that. All our robes are personalised by hand and made to order. We are human and sometimes make mistakes. If your order is incorrect please let us know by email info@allthingsnice.com.au so we can fix it.

No, all our items are created using high quality vinyl transfer. Due to the delicate nature of the fabric using embroidery would result in rips overtime.

If you are ordering more than 12 robes please get in touch to info@allthingsnice.com.au to organise a discount code.

If you need your robes shipped quicker than the usual turnaround time please contact us at info@allthingsnice.com.au and let us know, your wedding date, how many robes, what style and if personalisation is required. We can usually accommodate requests but it is important to check with us first.

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